Venue Policies

Late Arrivals and Re-Entry

We recommend arriving 60 minutes prior to the concert start time to park and find your seat before the concert begins. If you are unexpectedly delayed, in consideration of our artists and patrons in the Hall, late seating will take place during the first appropriate pause in the program, at the discretion of management. Certain programs are performed without intermission; therefore, no late seating can be offered at those concerts. For the convenience of latecomers, the performance in progress may be viewed and heard on monitors in the lobby.

If you leave the Hall for any reason, you will not be allowed to retake your seat until an appropriate break in the music.

For more information about accessibility, hall amenities, and theater policies, please email information@laphil.org or call 323 850 2000.

Seating Policy

Due to the acoustic sophistication of Walt Disney Concert Hall, we ask that everyone in your party, regardless of age, be able to sit quietly through a 2-hour concert without disturbing other patrons or the artists. Ushers may ask parents whose children are noisy or uncomfortable to take them outside of the Hall. If there is repeated disruption, we reserve the right to revoke admission and refund your ticket price, excluding service charges.

Patrons of all ages must have a ticket to enter the Concert Hall and must sit in the seat indicated on the ticket.

Children’s Attendance

No children under 6 years old will be admitted to LA Phil Presents Classical, KCRW, Jazz, Chamber, Baroque and Contemporary concerts at Walt Disney Concert Hall.

Children 5—11 years of age are encouraged to attend the Symphonies for Youth concerts, which are programmed especially for families (children under two not admitted).

Children 2 and up may be admitted to the Holiday Sing-Along concerts, which are an excellent introduction to music for the entire family.

Food and Drink

Food and drink are prohibited within the theater, except for bottled water.

Concert Courtesy

As a courtesy to the musicians and your fellow patrons, please turn off all mobile phones, watch alarms, and other electronic devices prior to the concert, and refrain from talking, coughing, or unwrapping candy during the performance.

Customer Code of Conduct

Attendees are responsible for their own conduct, as well as the conduct of their guests or persons using their tickets. Venue staff strive to maintain an atmosphere where all in attendance can enjoy the event. Attendees and their guests in violation of the Customer Code of Conduct may be subject to ejection without a refund, arrest, and/or loss of ticket privileges for future events.

Our staff are trained to intervene when necessary and to use their best discretion to ensure attendees who ignore the Customer Code of Conduct don’t interfere with others’ enjoyment of the event.

Be respectful of patrons and staff.
Don’t interfere with the event or the performers in any way.
Do not obstruct the aisles
Don’t occupy a seat or remain in an area for which you don’t possess a valid ticket. You must show staff your ticket if they request it at any time during the event.
Comply with requests from staff regarding the venue’s operational and emergency procedures.
Unnecessary noise or movements during a concert distract not only your fellow audience members but also the performers. Patrons (and their children) who make such disruptions may be removed from the theater.

Recording

For the safety of artists and enjoyment of all concertgoers, photography and sound or video recording is prohibited without advance written permission. Offenders may be ejected and liable for damages.

Your use of a ticket constitutes acknowledgement of willingness to appear in photographs, video and film taken in public areas of Walt Disney Concert Hall and releases Walt Disney Concert, its lessees, and all others from liability resulting from use of such images.

Lost and Found

Articles will be held at the Coat check until the end of the performance. Thereafter, please contact The Music Center’s Security Desk at (213) 972-7406. The Music Center Security Desk is located at the Dorothy Chandler Pavilion Artist Entrance on the street level of 135 N. Grand Avenue, Los Angeles, CA.

Health and Safety

It's recommended that all guests, 6 months and older, either be fully vaccinated or obtain a negative COVID-19 viral test prior to entry, but it is not required.  

Masks are recommended but not required.