Emergency exchanges can be made at the Box Office only, up to 5 pm before the performance you wish to exchange into or out of. NOTE: FYI - Exchanging a future date concert into that day’s concert is considered an emergency exchange.
For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office Hours.
Emergency Exchanges cannot be made on the day of a matinee concert. NOTE: Matinee concert subscribers may process an exchange by phone up until 5pm the day before the concert, at no additional fee. Online exchanges become unavailable starting 24 hours before the concert start time.
The emergency exchange fee is $10 per ticket
Emergency exchanges are not available online, by phone, via fax, or email.
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